CUSTOMER SERVICE

Peony Box is committed to customer satisfaction in everything we do. We aim to provide a fast, efficient and secure service giving you the option to shop online, over the telephone and by post. 

Whether you have feedback or comments for us, we want to hear from you.  Should you need any assistance please telephone or email us at sales@peonybox.com, we are available from 8.30am to 6pm, Monday to Friday.

 

Returns and Exchanges

We are confident that you will be highly delighted with your items  However, if you are not entirely satisfied, please return it unused in the original condition and packaging within 14 days and we will provide an exchange or refund.  When returning goods, please obtain proof of postage as Peony Box will not accept responsibility for items that fail to reach us.  Please note that Peony Box will not reimburse the cost of return postage unless the goods are incorrect, faulty or damaged.  This does not affect your statutory rights.

Returns must be sent to the following address:

Peony Box
142 Burton Acres Lane
Kirkburton, Huddersfield, UK
HD8 0QR

 

Security and Privacy Policy

To ensure your information is protected when you place your order, Peony Box uses secure software (SSL) on its website.

Peony Box does not store credit card details nor do we disclose customer details or any personal information to any third parties.  If you wish to be removed from our mailing list, contact sales@peonybox.com

 

Cancellations

It is possible to cancel at any time before your order is despatched.  Simply telephone our customer service team on 01484 321088 or 07581 448993.